Instructions for Returns to New Leaf Distributing
To ensure prompt processing of your returns, you must:
- Include a packing slip in each box with the following information:
a. your store name,
b. account number,
c. address,
d. the quantity of each item
e. reason for the return.
- Address all returns to RETURNS DEPT., New Leaf Distributing, 401 Thornton Road, Lithia Springs, GA 30122.
- Ensure that all returned items are in saleable condition.
- Ensure all returned items have been purchased from New Leaf within the last 18 months.
- Remove all price stickers.
- Ship all returns freight paid.
NOTE: Items deemed in our sole discretion as not saleable will be returned to you at your expense.
Your Returns Allowance
- We offer full credit on returns up to 5% of your previous 12 months billing.
- Returns in excess of 5% are credited at a 50% discount off of retail.
- Returns due to New Leaf errors do not count against your return allowance.
- Periodical returns do not count against your return allowance.
- Special purchases for author signings do not count against your return allowance.
General Returns Information
No prior authorization is required on returns. However, for your convenience we offer a return authorization option in your customer portal. Login at https://go.newleaf-dist.com/scripts/ps?door_portal~login , click on Returns Summary and then on Request New Return.
All returns are for credit only including those paying by card.
Items will be credited at the price you paid.
Periodicals & Calendars
Periodical returns must be made within four months of the cover date. Please see our website for information that is specific for periodical returns.
Most calendars must be received in our warehouse by March 1 of the year marked on the calendar. Some exceptions apply to specific calendars. Please see our website for specific information.
Damages & Shortages
Damages not caused by carrier must be reported to us by phone or fax within 10 days. Shortages reported after thirty (30) days from the invoice day on which they occurred will not be credited.
Damage claims due to faulty packing will not be honored after 10 business days. Please call us for instructions: 800-326-2665.
If the shipping carton shows signs of mishandling, you must notify us immediately. The shipper must come to inspect within five business days or they will not honor your claim. KEEP THE SHIPPING CARTON for agents of the carrier to inspect. Carriers do not honor damage claims without the carton.
